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Watford, UK

07951815281

FAQ

 
Our Designs
Several Cookie boxes can be customised with names or messages. This will be shown clearly when ordering. If you are unsure please message us before placing your order. 
Please remember that all our products are handmade and will never match exactly pictures shown on our website or our facebook page. Occasionally we may substitue smaller cookies for similar designs. 
There is an extra charge for changes to colour and replacing cookies. Please contact us before placing your order.
Ordering
We require 5 working days for posting orders, although we can usually post out before this.
You can book your order in advance, email us before placing your order with the date you would like it to be posted and we will confirm your date once your order has been placed.
We have a limited number of orders we can accept. During busy periods such as Christmas, Eid and end of school year it is a good idea to book your orders in advance
Party favours
We would love to work with you to create a unique wedding, corporate or party favour. Contact us to discuss your design requirements
Party Favours come in clear cello bags and have a minimum order of 8 pieces.
Ingredients
Flour, Butter, Egg, Sugar, Vanilla Bean Paste (Vanilla bean extract, sugar, Inulin, E413) Royal Icing, Food Colouring.
This product does not contain nuts but has been made in a kitchen that handles nuts.
This product is suitable for vegetarians and Halal
Best eaten with 1 month of purchase, but still delicious after if stored in an airtight container.
 
Allergies
As our kitchen is based in a home we cannot cater for any dietary requirements. Our products are not suitable for people with any allergies 
Packing
We have 2 gift sizes, Small (A6 box, 10 by 15cm) and Medium (A5 Box, 15 by 21 cm). We use rigid card boxes made from recycled material. Your cookies are arranged on a glassine cushion which is overlaid with coloured glassine paper.
Postage
Postage is automatically calculated on the website. Several options are available
If you choose signed for delivery, someone will need to be home to collect your order
Returns
If your order is not as it should be please feel free to contact us. We will only offer refunds if items are defective. We will not refund personalised items if your have provided the wrong message or orders if you have provided the wrong contact information.
If a refund is agreed you will need to pay for the return postage and packing. We will only refund the price of the product and not postage.