Terms & Conditions
Your order is not placed until your payment is received. Please allow 5 working days for your order to be dispatched, although we are usually able to dispatch sooner. If your order is urgent please call or email us before placing your order.
Our products do not contain nuts, but are baked in a kitchen that regularly handles nuts. For a full list of our ingredients please see our FAQ. Our products are suitable for vegetarians and are halal.
All our products are baked and iced fresh based upon your order. As this is a handmade product there may be small variations in shape and colour between the product you receive and the picture on our website / Facebook page.
Our cookies are marked as Best Before one month from baking, but are still delicious for long after as long as they are stored in a cool, dry place in an airtight container.
Many of our Cookies can be personalised, this is indicated clearly where possible. Please do not exceed the maximum character count. If your customisation will not fit in the desired space and we are unable to contact you, we reserve the right to alter the personalisation to complete the product.
We will not customise cookies with language that we deem unacceptable, including derogatory terms, swear words, racist or xenophobic terms. We reserve the right to refuse any customisation.
Orders of favours have a minimum order of 8 pieces. If you order less than 8 pieces we reserve the right to cancel your order and refund your payment.
For larger orders we provide a sample service based upon your requirement.
We offer 2 sizes of Cookie Box
Small: A6 box, 10 by 15cm
Medium A5 Box, 15 by 21 cm
The Cookie Box is not responsible for orders lost or damaged by Royal Mail. We offer several choices of delivery through Royal Mail, but recommend First Class signed for as this has been the most reliable in our experience.
We cannot guarantee any delivery date unless you choose and pay for Special Delivery by Royal Mail, which is guaranteed by 1pm the day following despatch.